PesoGame Privacy Policy

1 Introduction

PesoGame ("we," "us," or "our") operates the online gaming platform accessible at pesogame.app and through the PesoGame mobile application. This Privacy Policy describes how PesoGame collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "the Player") who register for or use the PesoGame platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. By registering on PesoGame or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Personal Data We Collect

PesoGame collects personal data through several channels, including your registration form, your use of the platform, and communications with our support team. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification documents submitted for KYC verification (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
• Selfie or photograph submitted for identity verification purposes

2.2 Financial and Transaction Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details for BPI, BDO, or Metrobank withdrawals (account name and number)
• Deposit and withdrawal transaction history, including amounts in Philippine Peso (₱) and timestamps
• Wagering history, game session records, and account balance information

2.3 Technical and Usage Data

• IP address, device type, operating system, and browser type
• Geolocation data (city and region level) derived from your IP address
• Pages visited, features used, session duration, and clickstream data
• Login timestamps and session activity logs

2.4 Communications Data

• Records of your communications with PesoGame's customer support team, including chat transcripts and email correspondence
• Feedback, survey responses, and complaints submitted to PesoGame

2.5 Data We Do Not Collect

PesoGame does not collect or store full payment card numbers, CVV codes, or online banking passwords. All payment processing is handled directly by our regulated payment partners, and PesoGame receives only the transaction confirmation and reference data necessary to credit or debit your PesoGame account.

3 How We Use Your Personal Data

PesoGame uses the personal data we collect for the following purposes:

PesoGame does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by applicable law or regulation.

4 Legal Basis for Processing

PesoGame processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for PesoGame's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing (such as for optional marketing communications), you may withdraw your consent at any time by contacting our support team or updating your account preferences.

5 Data Sharing and Disclosure

5.1 Service Providers

PesoGame shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support software providers. All service providers are contractually bound to process your data only on PesoGame's instructions and in accordance with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

PesoGame may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and applicable gaming regulations.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of PesoGame's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and the privacy choices available to them.

5.4 No Sale of Personal Data

PesoGame does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is not a product at PesoGame.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the PesoGame website or use the PesoGame app. PesoGame uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyze how the platform is used.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and account security.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience on PesoGame.
• Analytics cookies: Help us understand how players use PesoGame so we can improve the platform. Data collected is aggregated and anonymized where possible.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the PesoGame platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

PesoGame retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data is retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, PesoGame will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8 Data Security

PesoGame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and PesoGame's servers.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of PesoGame's platform and infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, PesoGame will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

9 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PesoGame:

To exercise any of the above rights, please contact PesoGame's Data Protection Officer via the contact details provided in Section 13 of this Privacy Policy. We will respond to all verified data rights requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

10 Children's Privacy and Age Restrictions

PesoGame is strictly an adult gaming platform. In accordance with Philippine law, real-money gaming on PesoGame is permitted only for individuals who are at least 21 years of age. PesoGame does not knowingly collect personal data from individuals under the age of 21.

If PesoGame becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data in question, and return any deposits made in accordance with applicable regulations. If you believe that a minor has registered on PesoGame, please contact our support team immediately.

11 Third-Party Links and Services

The PesoGame platform may contain references to third-party payment providers and other services. PesoGame is not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of PesoGame.

PesoGame's Privacy Policy applies solely to data collected and processed by PesoGame directly. It does not cover data collected by payment processors or other third parties acting as independent data controllers.

12 Changes to This Privacy Policy

PesoGame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — PesoGame will provide advance notice to registered players via email and a prominent notice on the platform at least fourteen (14) days before the changes take effect. Your continued use of PesoGame following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by PesoGame, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: We aim to acknowledge all privacy-related inquiries within 72 hours and resolve them within 30 days.
• Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have not been adequately addressed by PesoGame.

For responsible gaming concerns, please visit our Responsible Gaming page. For the rules governing your use of the platform, please review our Terms & Conditions.