PesoGame FAQ — Your Questions, Answered

The minimum age to register and play on PesoGame is 21 years old. This is in line with Philippine regulations governing online gambling and casino-style gaming. PesoGame reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be suspended immediately and any funds returned.

No. Each player is allowed only one PesoGame account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have trouble accessing your existing account, contact our support team and we'll help you recover it.

On the Login page, click the "Forgot Password" link. Enter the mobile number linked to your PesoGame account and you'll receive an OTP to verify your identity. Once verified, you can set a new password. If you no longer have access to your registered mobile number, reach out to PesoGame support directly for manual account recovery assistance.

PesoGame may require identity verification (KYC) before processing withdrawals above a certain threshold. You'll be asked to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's license — along with a selfie. Verification is typically completed within 24 hours. Completing KYC also increases your account security and daily withdrawal limits.

PesoGame supports the most popular payment channels used by Filipino players. You can deposit and withdraw using GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱), so there are no currency conversion fees. We're continuously working to add more local payment options to make banking on PesoGame as convenient as possible.

PesoGame is designed to be accessible for Filipino players at all budget levels. The minimum deposit amount varies slightly by payment method, but is generally set at a low threshold so you can start playing without a large upfront commitment. Check the cashier section of your PesoGame account for the current minimum deposit per channel. Deposits are credited to your account instantly in most cases.

Withdrawal processing times depend on your chosen method. GCash and PayMaya withdrawals are typically processed within one hour during business hours. Bank transfers to BPI, BDO, and Metrobank generally take one to three business days depending on the bank's clearing schedule. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Make sure your account is fully verified to avoid any holds on your withdrawal.

PesoGame does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the transfer amount. We recommend checking with your payment provider for their current fee schedule. PesoGame will always display the exact amount you will receive before you confirm a withdrawal.

Most deposits reflect instantly. If your PesoGame balance hasn't updated after 15 minutes, first check that the transaction was successfully completed on your GCash, PayMaya, or bank app. If the payment went through on your end but hasn't appeared in PesoGame, contact our support team with your transaction reference number and the amount. We'll investigate and resolve it as quickly as possible — usually within a few hours.

PesoGame offers a growing library of real-money games including Let's Shoot, Bombing Fishing, Pool Rummy, Football, Ultra Treasure, Queen of Bounty, and the Arcade collection. Each title has its own mechanics, betting range, and prize structure. Visit the Game page for a full overview of every available PesoGame title.

Yes. All PesoGame titles use certified random number generation (RNG) to ensure fair and unpredictable outcomes on every round. The RNG systems used across the PesoGame platform are regularly tested and audited. No outcome can be predicted, manipulated, or influenced by any player or third party. PesoGame is committed to providing a transparent and trustworthy gaming environment for all Filipino players.

Some PesoGame titles offer a demo or practice mode that lets you explore the game mechanics without wagering real money. This is a great way to get familiar with a new game before committing your balance. Check the individual game page to see if a demo mode is available. Note that demo play does not award real prizes — you'll need to play with real funds to win real Philippine Peso payouts.

PesoGame's platform is designed to handle connection interruptions gracefully. If you get disconnected mid-game, the round result is still recorded on our servers. When you reconnect and return to the game, you'll be able to see the outcome of the interrupted round. Any winnings from that round will be credited to your PesoGame account automatically. If you believe a disconnection caused an error in your balance, contact support with the approximate time and game title.

The PesoGame app is available for both Android and iOS. Visit the App page for download instructions. Android users can download the APK directly from the PesoGame website. iOS users can install PesoGame as a Progressive Web App (PWA) through Safari — just tap "Add to Home Screen" and it works like a native app. The PesoGame app loads games faster, supports biometric login, and sends push notifications for new promos and tournaments.

Yes, the PesoGame app is completely free to download and install. There are no subscription fees or download charges. You only spend money when you choose to deposit and play. The app is optimised for low-data usage so it works well even on slower mobile connections — handy if you're playing from areas outside Metro Manila where LTE coverage can be inconsistent.

No. Your PesoGame account works across all platforms — browser and app. Simply log in with your existing credentials on the app and your balance, game history, and settings will all be in sync. If you don't have an account yet, you can register directly through the app or via the Register page on the website.

PesoGame provides several tools to help players stay in control of their gaming activity. These include deposit limits (daily, weekly, monthly), session time reminders, loss limits, and a self-exclusion option that lets you temporarily or permanently suspend your account. All tools are accessible from your account settings at no cost. For more details, visit the Responsible Gaming page.

If you feel you need a break from gaming, PesoGame's self-exclusion tool lets you suspend your account for a set period — from 30 days up to permanent exclusion. Go to your account settings, select "Responsible Gaming," and choose the self-exclusion option. Once activated, you will not be able to log in or deposit during the exclusion period. If you need immediate assistance, contact our support team directly and we will action the exclusion right away.

PesoGame takes problem gambling seriously. If you or someone you know is struggling with gambling, we encourage you to use our self-exclusion tools immediately and seek professional support. PAGCOR operates responsible gaming programmes for Filipino players, and there are local counselling resources available across the Philippines. You can also read more on our Responsible Gaming page. Remember — gaming should always be fun, not a source of stress or financial hardship.